Contact Todoist for help


Our team is here to help out and answer questions; however, we understand that it's quicker to resolve issues yourself. So, if you're experiencing an issue with Todoist, here are some resources you might find helpful.

Note

If you still need help after going through the information listed in this article, get in touch with us.

Step 01: Check the Known Issues page

When a bug is identified by our team, it'll likely be listed in the Known Issues page. This page is available only in English. 

The page is updated regularly (you will see the date it was last updated at the top of the page) and we always include the statuses of our currently known bugs. If there are any temporary workarounds you can use while we’re working on a fix, they’ll be listed on this page.

Step 02: Identify if the issue is a new or experimental feature

It may be that you're mistaking a new or experimental feature for a bug.

Check the What's New page to see if it's a new feature, and our experimental features page to see if this is a feature we're currently sharing with Experimentalists.

Quick tip

Step 03: Check the troubleshooting guides

Visit the Troubleshooting section of the help center to find troubleshooting guides that may be relevant to the issue.

Below are some examples:

Third-party integrations: Contact the support team

If you’re experiencing issues with a third-party integration, check if we have an article for that integration in the integrations section of our help center.

Not all integrations are built by Doist (the company behind Todoist). In case there's a technical issue with an integration, find links to appropriate support channels in their respective integration page.

Still need help? Get in touch

Do you still need help? No problem! Use the Todoist contact form to create a ticket.

When submitting a ticket, include the following information:

  • Platform(s) or browser(s) where you’re experiencing the issue (for example: macOS, Android, or Google Chrome)
  • Troubleshooting steps you’ve already tried
  • Screenshots or a screen recording of the issue
  • Todoist app version number

Take a screen recording of an issue

Learn how to take a screen recording of an issue using the guide relevant to your platform:

Follow these best practices when taking a screen recording:

  • If the issue occurs when working in a project, create a test Todoist project with generic tasks  to ensure privacy.
  • Expand the recording window to include the necessary UI elements.
  • Trim the screen recording to show just the issue. 

Find the Todoist app version number

If you're not sure where to find the Todoist app version number, follow these steps:

  1. Open Todoist in a browser.
  2. Click your avatar in the top-left corner.
  3. A menu will appear. The version number is listed at the bottom of this menu.
    Mac_Windows_Web_app.png

Get more help

If you've tried these resources and you're still experiencing issues with Todoist, get in touch with us.